Refund and Returns Policy
Processing & Timeline: Return/refund requests will be reviewed within 48 hours. Refunds are typically issued within 7–14 business days after product inspection, with up to 5 additional business days for bank/payment processing.
At Moondicpe, we prioritize customer satisfaction. Please read the following policy carefully to understand our procedures for refunds, returns, and exchanges.

1. Eligibility for Returns

• Ready-Stock Products: Eligible for return if damaged, defective, or incorrect.

• Custom/OEM Orders: Generally non-returnable unless defective or incorrectly produced.

• Requests for returns must be submitted within 7 days of receiving the order.

2. Return Procedure

• Contact our Dubai support team at xbb85@baomate.com with your order number and issue details.

• Provide photos or evidence of damage or defects.

• Our team will review your request and provide instructions for return or replacement.

• We will process your return or refund request within 48 hours of receiving your submission.

3. Shipping for Returns

• Customers are responsible for shipping costs unless the return is due to Moondicpe’s error.

• Returned products must be in their original packaging and unused condition, unless defective.

4. Refunds

• Approved returns will be refunded to the original payment method.

• Refunds are generally issued within 7–14 business days after inspection, but please allow up to 5 additional business days for bank or payment gateway processing.

• Custom/OEM orders are not eligible for full refund, except in cases of manufacturing defects or errors.

5. Exchanges

• Exchanges for ready-stock items are available if the same item is in stock.

• Custom products cannot be exchanged unless defective or misproduced.

6. Damaged or Lost Shipments

• All shipments include tracking numbers.

• Customers should report lost or damaged packages immediately.

• We will investigate and arrange replacement or refund as appropriate.

7. Notes & Recommendations

• Ensure the delivery address is correct and complete.

• For bulk or custom orders, verify samples before confirming production.

• Contact our Dubai team promptly for any issues; delayed reporting may affect eligibility.